Refund & Dispute Policy

Overview

At Consyls Limited, we aim to deliver consultancy services with fairness and clarity. This policy explains how refunds and disputes are handled, ensuring customers understand their rights and our responsibilities.

Refund Policy

Refunds depend on the type of service purchased and the stage of delivery:

• Consultation sessions:
  • Cancelled more than 48 hours before: full refund.
  • Cancelled 24–48 hours before: 50% refund or reschedule.
  • Cancelled within 24 hours or no-show: no refund.
• Written reports / assessments:
  • Not yet started: full refund (within 7 days of purchase).
  • Work started but not delivered: partial refund based on progress.
  • Deliverable already issued: no refund (except in case of error).
• On-site appointments:
  • Cancelled at least 48 hours before: full refund.
  • Travel costs already incurred may be deducted.

Refunds are processed within 5 business days. Funds may take 3–14 business days to appear depending on your payment provider.

Dispute Policy

If you are dissatisfied with a service, please contact us first so we can resolve the matter quickly and directly.

• All refund or cancellation requests must be submitted to billing@consyls.com with your order ID.
• We respond within 2 business days with next steps.
• If a dispute is raised directly with your bank or card provider, we will provide documentation (invoices, reports, emails) to support our position.
• Direct contact with us first usually results in faster resolution and avoids unnecessary escalation.

Customer Responsibilities

Customers are responsible for:

• Providing accurate details when booking services.
• Attending scheduled appointments or providing notice for cancellations.
• Reviewing invoices and confirmations for accuracy.

Contact Information

Consyls Limited
86-90 Paul Street, London, UK EC2A 4NE
Phone: 0845 154 0559
Email: billing@consyls.com
Hours: Monday – Saturday, 9:00 AM – 9:00 PM UK Time